Frequently Asked Questions

Account Management

1. What is 'My Account'?

'My Account' is a section created on our website, once you sign up with us. It helps you view and manage your transactions and orders anytime on our website. It allows you to:

· Manage/edit all your personal data like address, phone number, email id

· Change your password

· Track the status of your orders

· Review past purchases

· Access your wishlist

· Save your billing address for faster shopping

2. How can I create an account?

Effortlessly! The moment you sign up on our website your DEKOR WORLD account is automatically created.

3. Do I need an account to shop on dekorworld.in?

It's not mandatory to have an account to shop on dekorworld.in, you can "Checkout as Guest" , however by signing up you can enjoy the following benefits:

· Track your orders

· Review past purchases

· Request your return or exchange

· Access the wishlist

4. How do I change my email or password?

The moment you sign in, click on 'My Account'. Click on 'Profile', then click on the 'Edit' button. It helps you change your information and then save it.

5. Is it free to join Dekorworld.in ?

Absolutely. There is no cost associated with setting up an account.

6. What should I do if I have forgotten my password ?

Click on 'Sign In' (on the top right corner of every page). It will open a pop-up box where you can fill the information, locate a link 'Forgot your password'. By clicking on this link you will be asked for your registered email address on which you will be sent the new password link

 

Order & Tracking

1. How do I check the status of my order?

To check the status of your order, please 'Sign in' and click on 'My Account'. Once in My Account, locate and click 'Order History'. This is the section which contains information about all the orders you have placed with dekorworld.in. Select the order you wish to track.

2. How do I know when my order has been confirmed?

You will receive an email notifying when your order has been confirmed. You can also go to 'My Account' section and click on 'Order History' to check the status of your order.

3. How do I track my package?

You can track your order by signing into 'My Account'. Click on 'Order History', select the order you wish to track, and finally click on 'Tracking Code'. You will also receive an email notification when your order is dispatched from our warehouse.

4. What do I do if an item is missing from my shipment?

If upon opening your order packet, you discover that an item is NOT WHAT YOU ORDER/DEFECTIVE/MISSING, please contact our Customer Service at +91-7838784438 (Monday - Saturday 10 AM to 7 PM) or mail us at Help@dekorworld.in

5. What do I do if my tracking number shows an incorrect delivery location?

Please contact our Customer Service at +91-7838784438 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at Help@dekorworld.in.

6. What do I do if my tracking number does not work?

Please contact our Customer Service at +91-7838784438 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at help@dekorworld.in.

7. How and when can I cancel my order?

You can cancel an order only within 24 hrs of placing the order. For further details read our Cancellation Policy.

8. If I get a defective/damaged product, will dekorworld.in replace it?

Any defective product will be eligible for a return. The moment you receive the order,Please contact our Customer Service at +91-7838784438 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at help@dekorworld.in. For further details click on the Returns section on this page or go to our Return Policy.

9. Can I order by Phone?

Please contact our Customer Service at +91-7838784438 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at help@dekorworld.in.

 

Shipping

1. What are the shipping charges on dekorworld.in products?

As a special privilege to our valued customers, dekorworld.in provides free shipping on all orders of Rs. 1000/- and above. orders below Rs. 1000/- (for normal delivery) Rs 100 will be charged. For Express delivery and Self Pickup Next day (From Specific Place on Metro Cities) Extra will be charged for every single order irrespective of order value in a single mode of transport, Which will be Communicated by our customercare person to you on the call. All COD orders will be charges as Rs.50 Per Unit as COD Charges.

2. What are the shipping methods available?

Dekorworld.in offers three methods of shipping. Standard Delivery by air/surface transport which takes up to 3-5/7-10 business days, Express Delivery by air transport which takes up to 2 business days to deliver and Self Pickup Next day only for Metro Cities.All Packets above 3 Kg will be send by Surface Mode only.

3. How long will it take to receive the ordered products?

For most of our products the following shipping times apply:

Standard Delivery Mode: For all prepaid orders made through an online payment method, you will receive your order packet within 3-5/7-10 business days for Air/Surafce Mode resceptively from the date of order confirmation, depending on the location of the delivery.For Customer for Far East(Manipur,Assam,Meghalaya etc.) or Rural areas the delivery time may increase from 2-3 days.

Express Delivery Mode: Only for prepaid orders made through an online payment method or Paytm, you will receive your order packet within 2 days business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped via air transport.

Self Pickup Next day Mode: Only for prepaid orders made through an online payment method or Paytm, you will receive your order packet Very Next Day from the date of order confirmation(Not applicable for Sunday or Goverment Holidays),Will provide the address of the Courier partners office in your city and you can take the packet very next day of your order,Valid for orders Received Before 2 PM, depending on the location of the delivery.These products will be shipped via Express air transport.

However for all orders made through the COD service, Only Standard shipping timelines will apply.

4. How will the products be packaged?

All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets and air cushions to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition.

5. What if the packaging of the product is damaged upon delivery?

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Service at +91-7838784438 (Monday - Saturday 10 AM to 7 PM). We will offer a replacement, depending on your preference and product availability.

6. Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form, in which you confirm that the package is delivered in the correct condition (without obvious tamper or damage on the outer package).

7. What if I am not home when my package arrives?

Our Shipping Partner will call you prior to the delivery, confirming your availability. However for any reason if you are still not available at your home, then our shipping partner will leave a 'Miss You Card' at your address notifying you of an alternative delivery date. You need to confirm the same by calling our shipping partner back on the number given in the 'Miss You Card' and they will contact you again before coming for delivery. Our Shipping partner will try 3 delivery attempts before sending the order packet back to us. All Non-Delivered Returns will be treated as cancelled products, and the amount will be refunded in form of Store Credits to your dekorworld.in account.

8. My items haven't arrived yet. What can I do?

You can track your order by signing in to 'My Account'. Once on the page, click on to 'Order History', then by clicking on 'Tracking Code', you can get the complete transit detail of your order. For further assistance, please contact our Customer Service at +91-7838784438 (Monday - Saturday 10 AM to 7 PM) or mail us at help@dekorworld.in.com.Kindly Provide your order id No. to the customer care or in mail, so that we can check and update the reason of delay.

9. How will I contact dekorworld.in for any query regarding shipping?

You can reach our  Customer Service at +91-7838784438 (Monday - Saturday 10 AM to 7 PM) or mail us at help@dekorworld.in.

10. Do you ship outside India?

Yes We can Ship World-wide to all Major Countries with shipping charges are applicable.We accept payment from all International Credit Cards and Paypal to ship anywhere in the World.

 

Returns

1. What do I do if I have received a wrong item?

Please contact our Customer Service at +91-7838784438 (Monday - Saturday 10 AM to 7 PM) or mail us at help@dekorworld.in, if you have received a wrong or a damaged product to initiate the return process. You can also submit your Return Request by signing into 'My Account' and filling the 'Submit a Support Request' form. You will receive a Request ID, which you can refer to our customer service executive, during any follow up calls.

You will be asked to mail a picture of the received product for initiating the return process. Please note that the return/exchange will be done as per the availability of the product.

2. How do I return an item?

A product is only eligible for return if you have received a wrong or a damaged product. To ensure that we are able to process your returns accurately and promptly, please read through the following steps, along with this please ensure the guidelines mentioned below them are followed.

STEPS:

1. Call our Customer Service to raise a Return Request. You may also choose to mail or submit a support request. (Read the last section of this answer for further details.)

2. Mail a picture of the received product clearly depicting the issue (in case of damage/defect) along with your order details.

3. dekorworld.in help you in reverse pick-up, once the merchandise is back at our warehouse, checked and approved by our Quality Assurance team. The refund process gets initiated.

For further details you can read our Return Policy.

GUIDELINES:

- Product must be returned with the original packaging intact, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.

- Product should be unused and in the original condition.

Product can be returned for a store credit or a refund with in 7 days of receiving the product, store credit or refudn will be processed within 7 days of receiving the merchandise in our warehouse.

- dekorworld.in reserves the right to do a thorough quality check of the product before issuing a refund.

You may contact our Customer Service at +91-7838784438 (Monday - Saturday 10 AM to 7 PM) or mail us at help@dekorworld.in, to initiate the return process. You can also submit your Return Request by signing into 'My Account' and filling the 'Submit a Support Request' form. You will receive a Request ID, which you can refer to our customer service executive, during any follow up calls.

Please For any further details, kindly read our Return Policy.

3. How will I be refunded?

Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24 hours.

All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

Refunds for COD payments will be issued either through an account payee cheque,Paytm or online Transfer in the customer's name (as given in 'billing name' at time of purchase), or store credits.

4. What are Store Credits?

Store credits are easy ready money. A form of dekorworld.in currency, they are securely stored in your account. They never expire and can be used for any future purchases without any restrictions. They appear as a payment method during the checkout, with an option of using any particular amount that you wish to.

5. How long does it take to receive a refund?

All refunds will be processed after receiving the merchandise back at our warehouse, and after an approval of our Quality Assurance team.This process may take 7-10 Business days.

Store Credits: The fastest way of refund, they are processed within 24 hours, after Quality check by the Team.

Credit / Debit Cards: Refund is processed within 7 working days, this shows in your next billing, after Quality check by the Team

Net-banking: The Refund amount is credited to your account within 5 days from the date of approval of the refund, after Quality check by the Team

Cash Before Delivery: Refunds are made through Store Credits, cheque, Paytm or online tranfer will be done within 7 days from the date of approval of the refund.

6. Will I have to pay for shipping the product back to you?

In Normal cases there will be no shipping charges,But the customer need to send the product back to our wearhouse as address mention in the invoice, after confirming the courier charges to our customer care assistance, We will return the amount spend by the customer on return shippment with the order refund amount. All you need to do is inform our Customer Service at +91-7838784438 (Monday - Saturday 10 AM to 7 PM) or mail us at help@dekorworld.in.For any further details please go through our Return Policy.

 

Product Reviews

1. How to Review your products?

To review the products, you first need to sign in or register yourself with Dekor World. Choose the product, click on the 'Review' option on the product page to rate and review.

2. Why should I review the product?

As a user, you will be credited 100 INR to your account for reviewing any product. However, on your next purchase, 100 INR would be redeemed from the total amount of purchase.

Your reviews are considered valuable in improving our products and services.

NB: One user can avail this benefit only once.

3. How much time does it take to publish a review?

It will take 2-4 working days for us to publish a review.

4. When will the store credit expire?

The store credit is valid for 180 days from the date of issuing.

5. How many products can I review?

As a user, you can review as many products you want. But, we would highly suggest you to review the products you purchased or used. So, as to benefit other customers as well.

 

1. What is a wishlist?

The wishlist keeps track of products you love and want. To start your wishlist, you will first need to be registered with dekorworld.in. While you are browsing through the website, you can bookmark your favourite products by going into their details page and clicking the wishlist checkbox. You can sign in to your account any time later, go to 'Wishlist' and can directly place an order from there.

2. Can I place an item on hold for purchase at a later date?

We do provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase. But this does not hold the product for a later date. It gives you easy access to buy that product only if the quantity is still available.

3. When can I expect new product(s) to be listed on your website?

We are constantly updating our product range so we invite you to visit our website frequently. We will also keep you posted on all the happenings via our newsletters. To receive our newsletters you have to either sign up or subscribe by filling your email in the box located at the bottom right corner of each page.

4. How do I find if a product is available in stock?

Availability of each product is mentioned on the product page. If it is not available, it will show 'Sold Out'.

5. How can I provide feedback about a product?

We look forward to hearing feedback about our website and our product(s). You can click on the feedback button on the left side of any page, which opens up a quick form for you to fill. You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback at

we@dekorworld.in or call us at 08287263306 from 10 Am to 7 PM – Monday to Saturday.

Note: Actual products may differ slightly in appearance to images shown due to varying screen resolutions and lighting effects during photography.

6. Do you have any store locations?

No Currently we do not have any Store but we are fast work on it.

 

7. Where is DEKOR WORLD Head Office located?

Our address is:

Head Office –

Dekor World

B-169 Naraina Vihar

New Delhi - 110028

 

Factory –

Dekor World

D-191, E.P.I.P Kasna

Greater Noida (U.P)

 

Privacy & Security

1. How do I know if DEKOR WORLD is a safe online shop?

We value the trust you place in DEKOR WORLD. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our privacy policy. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Data we collect:

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with DEKOR WORLD. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration.

We do use your contact information to send you offers based on your previous orders and your interests. We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.

We use your personal information to resolve disputes, trouble shoot problems, help promote a safe service, collect monies owed, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates,to customize your experience, detect and protect us against error, fraud and other criminal activity, to enforce our terms and conditions and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gatherbroad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or incomelevel). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.

 

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